Mercer Quality Consulting, LLC
 Mike Mercer:  Sr. Member ASQ, CQE, CMQ/OE
Statistical Thinking
The following definition is used by the Statistics Division of the American Society for Quality.
Statistical Thinking is a philosophy of learning and action based on the following fundamental Principles:
  • All work occurs in a system of interconnected processes,
  • Variation exists in all processes, and
  • Understanding and reducing variation are keys to success.
Got a Balanced Score Card, instead of using Stop Light methodology use Process Behavior Charts!

Process Behavior Charts are otherwise known as Statistical Process Control Charts and according to Deming, should first be implemented in the CEO's office.

Let me show you how to turn you Balanced Score Card data into charts which help identify real changes in performance, see an example below.
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