How do you monitor the Key Performance Indicators (KPIs) for your business?
By using Balanced Score Cards? By using Stop Light reports? Use BPCharts instead to implement Statistical Thinking for your KPIs.
Business Process Charts (BPCharts) visualizes the voice of each KPI and helps separate the signals from the noise. BPCharts signals when you should investigate the KPI while helping avoid tampering because the KPI is just exhibiting typical noise .
Let me show you how to turn your KPIs into charts which help identify the real changes in your KPI 's performance.
Below is a screen shot of BPChart depicting a seasonal pattern in the KPI for Gas Usage for a typical business.
The red dotted lines show the typical performance each month.
The green line is the average performance.
The black line shows actual performance.
The letter codes along the upper x-axis indicates when a special causes have occurred.
Investigation may be warranted when a special cause is signaled, but is usually not warranted
when no letter code appears.
No letter codes indicates the KPI just exhibits common cause ( or noise.)
Not only can we see individual charts of KPIs but we can assemble multiple charts of KPIs on one page .