Philosophy
Business success can be based on an organized business system highly integrated with statistical thinking.
ISO 9001 as a business System
I find the ISO 9001 Quality Management System Standard is also an excellent business management model. It is set of systems and principles that tie together business planning, customer needs, operational requirements and business performance. Based on a plan/do/check/act system of cyclic activities, it assures that what you planned is documented, audited, corrected and reviewed at a high level.
Statistical Thinking
- All work is accomplished through a series of one or more processes, each of which is potentially measurable
- All processes exhibit variation, which inhibits their predictability
- If a process does not go right it exhibits undesirable variation
- processes speak to us through data
- processes are perfectly designed to get the results they are already getting ... even if they’re getting results they shouldn’t be getting!
- Understanding and reducing (unintended) variation are keys to success.
Mission
Is to help improve businesses by using my advanced Chemical Engineering education, industrial process engineering, quality engineering, statistical knowledge, Statistical Software development abilities and quality system management skills to help clients succeed.
Experience
- ASQ certified Quality Engineer.
- ASQ certified Manager of Quality/ Organizational Excellence.
- Trained ISO 9001:2015 Lead Auditor.
- Thirteen years with Mercer Quality Consulting helping dozens of clients with data analysis, designed experiments, especially definitive screening designs, custom Minitab Macros enabled with dialog boxes, and training videos.
- Implemented and maintained an ISO 9001:2015 Quality Management System for a small business.
- Developed a Minitab Macro application to create Design Validation Data Reports for a medical device manufacturing company that reduced an engineer's time from days to minutes.
- Developed a Minitab Macro application to produce Jones and Nachtsheim Definitive Screening Designed Experiments.
- Thirty five years at the 3M Company in management, process and quality engineering.
3M Corporate Career Quality Achievement Award.
Managed a complex ISO 9001 registration for the 3M Industrial Tapes and Adhesives Division involving fifteen
different organizations.
Developed the 3M Quality Direct Process that dramatically reduced customer complaint issues.
Developed software to create Dr. Donald Wheeler's Process Behavior Charts and dashboards.
- AbD, (All but Dissertation for a doctorate degree) Chemical Engineering, University of Minnesota.
- BS Chemical Engineering, University at Buffalo, member Tau Beta Pi.
- New York State Regents Diploma, Bishop Timon High School, Buffalo New York
Qualifications
